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Total 1 executive assistant job vacancies in 客户服务 category in sungai buloh and ulu tiram johor

Customer Service Executive / 客戶服務主管

全职
Ulu Tiram, Johor
客户服务
2 months ago

Corporate Profile

Century Bond Group is one of the largest and most comprehensive industrial packaging and contract-manufacturer provider in this region. For over 25 years, we've been offering innovative solutions, high-quality products and providing consistent support to our customers and business partners. Our strategies are formulated in line with our core values – satisfying our customer's needs and consistently providing good service and prompt delivery. The strength and success of our Group can be directly attributed to our solid foundation in technical skills, long-standing dedicated employees and our strong relationships with customers and suppliers. We are proud to offer a broad range of quality products that meet our customer's exact needs. The main product segments are paper packaging, plastic packaging, comprehensive packaging solutions, household-care products, contract manufacturing, healthcare products and instant beverage blending.

Why Century Bond Quite simply, by providing a comprehensive range of quality and innovative products, we aim to be the “One-stop Solution Provider” in the packaging industry and the contract manufacturing field. Through an intricate series of expansions and business acquisitions, we have expanded our capabilities and increased our product range to be more dynamic and relevant. Coupled with excellent service, volume discount pricing and industry expertise, we strive to be your preferred packaging provider. Subsidiary Companies • Brandpak Industries Sdn. Bhd. • CB Bags Sdn. Bhd. • Cenbond Packages Sdn. Bhd. • Cengreen Global Sdn. Bhd. • Centoz Industries Sdn. Bhd. • Esteem Packaging Pte. Ltd. • Eversynergy Sdn. Bhd. • Imej Harmoni Sdn. Bhd. • Macro Chemicals Sdn. Bhd. • Multiview (S) Pte. Ltd. • Multiview Enterprises Sdn. Bhd. • Multiview Packaging Sdn. Bhd. • Polyplus Packages Sdn. Bhd. • Polyplus Packages (JB) Sdn. Bhd. • Prestige Packages (Perlis) Sdn. Bhd. • Prestige Packages Sdn. Bhd. • Prior Packaging Industries Sdn. Bhd. • Pro Pulp Packages Sdn. Bhd. • PT. Prestige Packages Indonesia • Ready Chemical (M) Sdn. Bhd.

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客户服务
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常见问题 about 客户服务

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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