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Total 1 corporate affairs executive job vacancies in 客户服务 category in Bukit Jalil

Customer Service Executive (Mandarin Speaker) / 客戶服務主管(國語)

全职
Kuala Lumpur, Federal Territory of
客户服务
3 days ago

Being a vibrant and dynamic company, as always, Qinetics has now grown to become a renowned industry player in the Domain Name Services and Enterprise Solutions with a workforce of more than 80 employees since we established in the year 2000. Domain Name Services and Enterprise Solutions are Qinetics’ primary business focuses. In our Domain Name Services, we manage over 700,000 domain names through 3,000 resellers in 50 countries and we are the dominant registrar in the ASEAN, Hong Kong and Taiwan, and among the top 10 registrars in China. Qinetics is also pride for its in-house system development and solution for the Registry system suite that meets the most stringent requirement for high availability, security and policy-driven registry operation.

Our Enterprise Solutions comprises of managed IT services and consultancy, customised system development as well as enterprise information portal. These applications serve to provide management and automation solutions to enterprise customers. We are able to meet the ever-changing needs of businesses worldwide through a platform of continuous improvement, process excellence and through our dedication to customer-centric innovation and strong partnerships. Driven by a competent and motivated team, Qinetics is dedicated to providing cost-effective and innovative solutions to grow our customers’ businesses. Making Things Happen!

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常见问题 about 客户服务

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.


Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.

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