Responsibilities:
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused towards that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep in touch of industry's developments and apply best practices to areas of improvement.
- Maintain resources and utilise assets to achieve qualitative and quantitative targets.
- Maintain an orderly workflow according to priorities.
Requirements:
- Experience in providing customer service support.
- Exemplary knowledge of management methods and techniques.
- Excel in English.
- Working knowledge of customer service software, databases and tools.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess at least a Form 5 , diploma, Degree Bachelor or related field.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Free snacks / Happy hours
- Personal development opportunities
- Paid training and development
工作地点
No.7, Jalan 11, Taman Kepong, 52100 Kuala Lumpur.
点击查看在谷歌地图上的位置
