Account Operations Specialist

• Gather and verify billing information from internal systems/databases.
• Review and validate pre-billing reports to identify and correct discrepancies or errors.
• Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery metrics.
• Validate and cross-check calculations to ensure alignment with client agreements and internal standards.
• Ensure all data required for billing is accurate and complete before the final invoicing stage.
• Address any inconsistencies in billing calculations, billing data or customer information, and work efficiently with the relevant teams to promptly resolve any issues or disputes.
• Ensure accurate record-keeping of all pre-billing activities and associated documentation.
• Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process for all corporate clients to ensure a high rate of client satisfaction.
• Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing billing accuracy and efficiency.
• Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners.
• Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance to key controls.

• Commercial Process Excellence and Execution
• Ensure adherence and compliance on all sales operations process
• Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place
• Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs
• Any Sale Operations Ad hoc assignment

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities