Provide world-class customer support via email and phone channels to facilitate the seamless flow of customer funds.
Help customers resolve issues related to direct debit chargebacks and other types of payment errors
Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds
Work closely with the Product and Operational teams to identify actionable areas of improvement
Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development
x
