Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.
Responsibilities:
- To communicate with partners by telephone or electronic medium for domain matter.
- To escalate unresolved queries to designated departments for further investigation.
- To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
- To communicate progress and resolution of issues to internal and external customers.
- To maintain accurate and quality response for ISO9001 audit and compliance purposes.
- To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
- To update daily listing for day to day operation according to the given requirement.
Requirements:
- Candidate must possess at least a Degree in any field.
- Fresh graduates are encouraged to apply.
- Required skills: Microsoft Office (Word, Excel, PowerPoint)
- Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
- Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
- Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
- Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Flexible working hours
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Medical insurance
- Personal leave
- Personal development opportunities
- Mental health coverage
工作地点
L4E2, Level 4, Hive 5, Mranti Park, Bukit Jalil, 57000 KL
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