Summary
To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.
Job Description.
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they buy the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
Job Requirements:
- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
- Punctual and disciplined.
- Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.
Working Conditions
24/7 shift scheduling (Must be open to flexible working shifts)
Variable work schedule including work hours at night and weekends
Overtime may be required
For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport
Remarks: -
Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
Location: Jalan Kolam Air Lama, Ampang
- Malaysian Only
