Summary
To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.
Job Description.
- Providing complete information about the product to the customer.
- Solving all product or service-related issues of the customers.
- Giving the right pitch to the potential customers, so they buy the product or availing the services.
- Keeping a proper record of the customers.
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
Job Requirements:
- Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
- Ability to read, write, and converse fluently in English and Bahasa Malaysia.
- Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
- Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
- Strong interpersonal skills and ability to manage difficult customer situations.
- Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
- Punctual and disciplined.
- Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.
Working Conditions
- 24/7 shift scheduling (Must be open to flexible working shifts)
- Variable work schedule including work hours at night and weekends
- Overtime may be required
- For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport
Remark
- Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
- Location: Jalan Kolam Air Lama, Ampang
- Malaysian Only
