Job Requirement:
- Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management
- Preferably at least 2 years of related working experience.
- Preferably Junior Executive specializing in Customer Service or equivalent.
- Good communication skills in English,Malay,Chinese,Tamil language for both spoken and written
- 2 Contract positions available
Job Responsibilities:
- Communicate with customers via outbound/inbound phone calls with customers who have overdue accounts in a professional and empathetic manner
- Educate customers about payment options, repayment plans, and consequences of non-payment
- Resolve disputes or conflicts by addressing customer concerns effectively and professionally
- Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws
- Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue
- Assist customers in understanding their rights and responsibilities regarding their debts
- Keeping track of assigned accounts to identify customers' outstanding payments.
- Completing the assigned jobs within the timeline given.
