Job Description :
- Handle software-related requests for assistance (problems)
- Takes and manages requests that come in by phone, email or through the support ticketing
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner
Job Requirements :
- BS Degree in Information Technology, Computer Science or relevant field
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
Perks & Benefits
- Free snacks / Happy hours
- Regular team activities
- Remote work flexibility
工作地点
Seksyen B, 296, Jalan S2 B13, Seremban 2, 70300 Seremban, Negeri Sembilan.
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