We’re looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.
Your mission:
The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.
The role as a Due Diligence Agent gives you the opportunity to:
Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;
Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;
When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
Escalate any suspicions and/or concerns to the AML and Fraud teams for review
