Job Responsibilities:
- Customer Order Management:
- Receive, verify, and process customer orders accurately and promptly.
- Coordinate with the production team to ensure orders are fulfilled according to specifications and deadlines.
- Maintain clear and professional communication with customers regarding order status, delivery schedules, and any changes.
- Logistics Coordination:
- Plan and coordinate shipment schedules with logistics partners and carriers.
- Prepare and manage necessary shipping documents such as invoices, packing lists, and customs forms (if applicable).
- Track and monitor deliveries to ensure timely and accurate shipment.
- Inventory Management:
- Monitor stock levels and coordinate with warehouse staff to ensure inventory availability for customer orders.
- Record and update inventory movements related to customer orders and logistics.
- Record Keeping:
- Maintain detailed and organized records of all orders, invoices, and shipping documents.
- Generate periodic reports on order status, shipment performance, and inventory levels for management review.
- Customer Service:
- Handle customer inquiries and complaints related to orders, shipments, and returns in a timely manner.
- Provide excellent support to ensure a positive customer experience.
- Cross-department Coordination:
- Liaise with sales, production, and warehouse teams to align logistics and customer order processing.
- Ensure effective communication and collaboration between departments to meet customer expectations.
Required Skills and Qualifications:
- Proven experience in logistics or order processing roles is preferred.
- Strong organizational skills with the ability to multitask and prioritize.
- Excellent communication skills, both written and verbal.
- Proficiency in using office software (e.g., Microsoft Office) and logistics/order management systems.
- Attention to detail and problem-solving abilities.
- Familiarity with logistics documentation and processes is an advantage.
Perks & Benefits
- Free snacks / Happy hours
- Personal leave
工作地点
14794, Jalan Udang Galah, Kampung Telok Gong, 42000 Pelabuhan Klang, Selangor
点击查看在谷歌地图上的位置
