Sales Admin

Job Responsibilities:

• Process incoming customer orders accurately and efficiently, ensuring all details are correct before submission.
• Coordinate with the warehouse or production team to confirm order availability, shipment dates, and delivery timelines.
• Manage the order pipeline, tracking status from order receipt to delivery and ensuring timely updates are provided to customers.
• Ensure that all customer inquiries, whether by phone, email, or in person, are handled in a professional and timely manner.
• Follow up with customers to ensure satisfaction with their orders and resolve any issues or complaints.
• Provide administrative support to the sales team, including preparing sales presentations, proposals, and reports.
• Coordinate with other departments (e.g., finance, shipping, marketing) to ensure the smooth flow of information and operations.
• Prepare and maintain accurate sales documentation, including contracts, order forms, and other related materials.
• Generate sales reports and track key performance indicators (KPIs) to monitor sales team progress and business goals.
• Ensure proper filing and storage of sales-related documents and contracts, ensuring quick and easy retrieval when needed.
• Organize and maintain digital and physical records of client communications, sales orders, invoices, and shipping documents.
• Act as a liaison between the sales team and other departments, ensuring that all relevant information is communicated effectively.
• Maintain professional relationships with customers, providing them with the necessary support and updates on their orders or inquiries.
• Assist in organizing sales meetings, product demonstrations, or client visits.

Job Qualifications:

• Previous experience in a sales administration, customer service, or office support role is highly preferred.
• Experience using CRM software or sales management tools is an advantage.
• Strong administrative, organizational, and time-management skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other office software.
• Attention to detail and accuracy, especially in managing orders, pricing, and customer data.
• Ability to multitask, prioritize, and work well under pressure.
• Basic understanding of sales and marketing principles is beneficial.
• Previous experience in a sales administration, customer service, or office support role is highly preferred.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical Reimbursement
• Personal leave
• Open culture
• Personal development opportunities