- Enforce full compliance of the Company’s high performance standard in relation to customer service.
- Ensure smooth and timely customs process flow including freight delivery.
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Overseas communications, timely responses to emails and requests (internal and external).
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Exhibit team work to ensure team work is managed with operation excellence and exceptional customer service.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Complies Training and Development requirement while exhibits the eager to learn attitude.
- To take up additional tasks as required to meet the Department’s needs.
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