Roles & Responsibilities:
- EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
- Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
- Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
- Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
- Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
- Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
- Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
- End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
- Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
- Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
Requirements:
- Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
- Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
- Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
- Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
- Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
- Independent Work: Capable of working independently and taking ownership of assigned tasks.
Perks & Benefits
- Employee equity
- Nearby public transport
- Central location
- Medical insurance
- Personal development opportunities
工作地点
Kuala Lumpur City Centre
点击查看在谷歌地图上的位置
