Responsibilities:
Client Relationship Management
- Establish relationships with clients’ Information Technology (IT) and business unit executives, acting as a trusted advisor to understand their issues, needs, and requirements.
- Manage client satisfaction regarding IT service delivery, ensuring profit objectives are met.
Sales and Business Development
- Lead business development initiatives to identify and secure new customers through proactive strategies.
- Manage account portfolios, tracking and reporting on metrics, growth opportunities, and potential risks.
- Drive maintenance sales opportunities, including post-warranty services.
- Achieve sales targets and maintain strong customer relationships.
- Engage with principals, partners, and suppliers in sales activities related to IT services.
Collaboration and Team Coordination: Work closely with internal teams such as Pre-Sales and Post-Sales to ensure timely and accurate delivery of solutions.
Market and Strategic Management
- Monitor market conditions and recommend pricing and strategic market approaches.
- Investigate customer complaints regarding quality, delivery, or service, recommending corrective measures.
Proposal and Contract Management: Prepare, present, negotiate, and finalize contracts, quotations, and proposals.
Issue Escalation and Problem Resolution: Act as the primary point of contact for escalated issues, ensuring timely resolution.
Post-Warranty and Maintenance Sales: Follow up on post-warranty opportunities to drive maintenance sales.
Requirements:
- Qualifications:
- Diploma or Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
- Professional certifications (e.g., Microsoft or CompTIA) are preferred.
- Experience:
- Minimum 3 years of experience in IT roles, with hands-on exposure to HP products, including TechPulse and Teradici.
- Demonstrated expertise in SOE design and network image deployment.
- Skills:
- Proficiency in English (written and spoken); additional language skills are advantageous.
- Strong documentation and proposal writing skills.
- Excellent interpersonal and communication skills with stakeholders at all levels.
Ability to work independently under tight schedules and meet stringent deadlines
Perks & Benefits
- Employee equity
- Commission and bonus
- Nearby public transport
- Central location
- Medical insurance
- Personal leave
- Open culture
- Paid training and development
工作地点
Unit TA-10-1, Level 10, Tower A, Plaza 33, No. 1 Jalan Kemajuan, Seksyen 13, Petaling Jaya, Selangor 46200 Malaysia
点击查看在谷歌地图上的位置
