Membership Manager

We are seeking a dynamic individual to take on the role of Membership Manager. Reporting directly to the CEO, the role will play a crucial role on driving membership acquisition and retention through strategic planning, targeted outreach and active engagement with potential and existing members. Join a dynamic team who are passionate about advancing the growth of the UK-Malaysia businesses and bilateral trade relations.

• Develop and implement strategic plans to achieve membership revenue targets.
• Proactively manage a database of potential members and execute actionable plans to meet membership growth projections.
• Collaborate with cross-functional teams to create innovate innovation recruitment campaigns and initiatives, engaging potential members through meetings, presentations and other efforts.
• Track and report lead, meetings, and sales performance for management review.
• Maintain and update the CRM system with new contacts and information about existing contacts.
• Cross-sell the Chambers offerings, including sponsorship, advertisement, events tables/ticket and trade services to maximise value.
• Build and maintain strong communications and relationships with members to keep them informed of Chamber’s activities, highlight benefits, identity new opportunities encouraging active participation.
• Innovate and enhance membership services by introducing new ideas and solutions to increase member value.
• Partner with the communications team to create engaging materials that highlight the benefits of membership especially for premium members.
• Actively manage member data and profiles accurately.
• Lead the annual membership retention campaign, ensuring a seamless renewal process and meeting retention target.
• Build and nurture member networks (e.g. Penang, Johor, young professionals, women), fostering strong connections within the Chamber community.

Others

• Support key Chamber initiative and collaborate with other departments as needed.
• Demonstrate flexibility in taking on new assignments or special projects.

Requirements

• A bachelor’s degree with five (5) or more years in business development and client relationship management. 
• Proven expertise in cross selling, creating innovating recruitment campaigns
• Strategic thinker with strong analytical skills
• Strong interpersonal, communication and presentation skills, with an excellent command of written and spoken English as a prerequisite.
• Demonstrated ability to multitask, willingness to do more and thrive under pressure
• Adaptability and Collaboration are essential qualities for success

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Dental insurance
• Vision insurance