Aweplus Cx Transformation Sdn Bhd is working with a global legal technology application firm seeking customer service background professionals to assist global clients with various complicated applications.
This position of ‘Case Management Specialist’ is the major point of contact and support for our international clients. This position requires you to instruct, assist, and communicate with clients to prepare all the relevant documents for their applications. You also need to review the documents and relevant evidence submitted by them.
Qualifications & experience
- Bachelor's degree and at least 1 year of experience in customer service/client management/paralegal (or related fields)
- Strong attention to detail and great time management
- Outstanding client service professionalism
- High degree of self-motivation and ability to work independently under tight deadlines
- Excellent English skills (MUET Band 4 or IELTS 7.0 and above)
- Ability to work in a fast-paced environment to manage complex and dynamic demands.
- Proficiency in Mandarin (reading and writing) is a plus
Tasks & responsibilities
- Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
- Review multiple types of documents and evidence and provide instruction and feedback
- Reply to client messages regarding their application materials and timeline
Perks & Benefits
- Central location
- Free snacks / Happy hours
- Medical insurance
- Personal leave
- Open culture
工作地点
20, Jalan Dutamas 2, Kompleks Kerajaan
点击查看在谷歌地图上的位置
