- Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc.) to support current and meet future business requirements.
- Maintain a proactive approach in attending to users’ requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
- Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
- Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
- Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
- Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
- Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
- Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
- To provide after hours support according to work requirements and job schedule.
- To perform any other tasks or assignments as directed by the management from time to time.
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