Key Responsibilities
- Tour Planning & Coordination
- Develop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities.
- Coordinate with various service providers, including hotels, transport companies, and local tour guides, to secure bookings and ensure smooth operations.
- Review and confirm tour packages, ensuring details are accurate and meet client expectations.
- Customer Service & Communication
- Handle customer inquiries, provide guidance on travel arrangements, and address special requests or requirements.
- Resolve any issues or complaints related to bookings, travel arrangements, or itinerary changes promptly and professionally.
- Act as the main point of contact for clients during their tour, providing support and assistance as needed.
- Booking Management
- Process and manage bookings from initial inquiry to confirmation, including invoicing and payment tracking.
- Maintain accurate records of client bookings, including updating client preferences and relevant travel documents.
- Monitor and adjust bookings in response to changes in availability, cancellations, or last-minute adjustments.
- Vendor and Partner Relations
- Establish and maintain strong relationships with service providers to negotiate rates and secure favorable deals.
- Collaborate with local and international partners to expand the range of travel options and enhance the quality of tour packages.
- Quality Assurance
- Ensure that all services and travel packages meet the company's standards for quality and customer satisfaction.
- Gather feedback from clients post-travel to identify areas for improvement and ensure continued service excellence.
PREFERABLE : CHINESE
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Personal leave
工作地点
23A.8 Level 23A Menara AIA SENTRAL, No 30, Jalan Sultan Ismail, 50250 Kuala Lumpur
点击查看在谷歌地图上的位置
