- Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
- Track and trace shipments as required.
- Ensure timely movement and delivery of freight to customers.
- Ensure documents are timely sent to customer or broker for customs purposes.
- Ensure accurate and timely client invoicing.
- Interact with our customers in arranging their shipments, exceeding customer service expectations.
- Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
- Ensure all customers' standard operating procedures are followed and updated.
- Meet KPI standards, as per the company procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
- To take up additional tasks as required to meet the Department’s needs.
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