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Jobs in 马来西亚   »   工作在 Petaling Jaya   »   信息技术 职位   »   Service Desk Specialist with Mandarin & English
HEMMERSBACH MALAYSIA SDN BHD picture 1 HEMMERSBACH MALAYSIA SDN BHD picture 2

Service Desk Specialist with Mandarin & English

HEMMERSBACH MALAYSIA SDN BHD

HEMMERSBACH MALAYSIA SDN BHD company logo

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

  • Nearby public transport
  • Central location
  • Casual dress code
  • Free snacks / Happy hours
  • Medical insurance
  • Personal leave
  • Open culture
  • Personal development opportunities

工作地点
LO-B, Concourse Level, PJX-HM Shah Tower, 16A, Persiaran Barat, Pjs 52, 46050 Petaling Jaya, Selangor
点击查看在谷歌地图上的位置

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