Job Description:
The Human Resource Manager in a hotel plays a pivotal role in ensuring the recruitment, development, and retention of a high-performing and engaged workforce. This position is responsible for creating and maintaining a positive work environment, implementing HR policies, managing employee relations, and aligning HR strategies with the hotel’s operational and business goals.
Key Responsibilities:
- Lead recruitment efforts for hotel positions at all levels, from entry-level staff to management.
- Develop and implement effective recruitment strategies, including job advertisements, job fairs, and interviews.
- Oversee the onboarding process, ensuring new employees are well-integrated into the hotel’s culture and operations.
- Act as the point of contact for employee concerns, addressing issues such as conflicts, grievances, and disciplinary actions.
- Design and implement training programs to enhance employee skills, improve performance, and ensure service excellence.
- Oversee the hotel’s performance management system, ensuring performance reviews are conducted regularly and effectively.
- Ensure compliance with local, state, and federal labor laws, as well as hotel industry-specific regulations.
- Maintain employee records in accordance with legal and organizational requirements.
- Address any labor law violations, managing the hotel’s relationship with legal advisors when needed.
- Provide regular HR reports to senior management regarding staffing, turnover, and employee performance.
- Develop and monitor HR metrics to measure the effectiveness of HR initiatives and identify areas for improvement.
Qualifications & Skills:
- Education: Bachelor's degree in Human Resources, Business Administration, or related field.
- Experience: Minimum of 5 years of HR experience, with at least 2 years in a managerial role within the hospitality industry.
- Certifications: HR certifications such as SHRM-CP, PHR, or equivalent are a plus.
- Skills:Strong knowledge of labor laws and HR best practices.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Proven leadership and team management abilities.
- Experience with HR software (HRIS) and employee scheduling tools.
- Exceptional organizational and time-management skills.
- Ability to work in a fast-paced, dynamic environment.
Perks & Benefits
- Medical insurance
工作地点
56A, Jalan Lapangan Siber 6, Bandar Cyber, 31350 Ipoh, Perak
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