Responsibilities:
- Develop and refine service quality standards at all levels for the organizational units provided by thcompany and implement monitoring.
- Work on relevant tasks for the assessment of target responsibilities based on company objective
- Implement quality assurance and quality control processes for projects and systems.
- Conduct audits and reviews to identify areas needing improvement and ensure compliance withquality requirements.
- Monitor and analyze project performance data to identify trends and potential issue
- Assist company management in promptly and effectively handling project emergencies and issue
- Responsible for organizing customer satisfaction surveys, promptly addressing feedback, foll-ups, and conducting revisit activities.
- Assist in implementing policies on quality, safety, and environmental protection for the company
- Timely report various issues discovered during supervision processes and follow up on review results of corrective action
- Implement continuous improvement initiatives to enhance the overall quality management system
- 为公司提供的组织单位制定和完善各级别服务品质标准并实施监控
- 根据公司目标完成各项目标责任考核标准的相关工作
- 实施项目和系统的质量保证和质量控制流程
- 进行审核和审查，以确定需要改进的领域并确保符合质量要求*监控和分析项目绩效数据，以确定趋势和潜在问题。
- 助公司管理者及时妥善处理项目突发事件和问题
- 负责组织开展顾客满意度调查工作，及时处理意见反馈及跟进、回访工作
- 协助公司推行质量、安全、环保之政策方针
- 及时汇报监管过程中发现的各类问题；跟进整改结果的复查
- 实施持续改进举措，增强整体质量管理体系
Requirement:
- Candidate must possess at least Professional Certificate, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering or equivalent;
- Required language(s): English, Malay, Mandarin(Preferable Mandarin Speaker);
- Required Skill(s): Microsoft Office;
- Applicants must be willing to work in Shah Alam, Selangor.
Perks & Benefits 公司福利：
- Company Bonus 年终花红
- Career Advancement 充足升职机会
- Medical 基本医药福利
工作地点
No. 13, Jalan Trompet 33/8, Hicom Industrial Area, Seksyen 33, 40400 Shah Alam, Selangor
点击查看在谷歌地图上的位置
