Customer Executive

Exciting Job Opportunity: Join Our Team for a Fulfilling Career!

Your Role: Customer Service Executive

Responsibilities:

• To manage the customer service function by ensuring that orders are processed through the Organization to fulfill customer orders most cost effectively, as well as maintaining our core value of ‘unbeatable customer service’.
• Processing sales confirmation from internal customer.
• Informing Marketing & Sales Department where non-standard or major product pricing query is required.
• All orders to be processed as per our contract review procedure and via through sales managers for clarification on areas of uncertainty.
• Ensures that customer-ordering queries are processed efficiently and promptly with unbeatable customer service.
• Investigates customers’ complaints by thoroughly analyzing the problem and following up with the appropriate managers or staff who may have been involved and reports back to the customer after consulting Logistic/Marketing/General Manager who authorizes corrective action if warranted.

Requirements:

• Empower Your Expertise: Minimum Degree in Business Management or relevant professional course.
• Proven Track Record: Preferable with minimum of 2 years in a related field. (Fresh graduates are welcome to apply)

What's in it for You?

• Work-Life Harmony: Enjoy a 5-day workweek.
• Flourish in Your Zone: A nurturing environment that nurtures your professional growth.
• Your Efforts Rewarded: Competitive salary package, reflecting your experience.
• Progress Matters: Look forward to annual increments and medical benefits.
• Don't miss out on this opportunity to shape the future with us. Join our team and embark on a journey of growth, innovation, and success. Apply now!

Perks & Benefits

• Casual dress code
• Personal development opportunities
• Paid training and development