To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.
Your assignment
- To actively approach, customers who you see require additional help.
- To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
- To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
- To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/over tag).
