- Acts as front-facing point of contact for client queries related to operational deliveries
- Proactively manages communication with client and Data Operations team
- Manage client expectations regarding operational technical possibilities
- Capture client requirements around client delivery setups and adaptations, interpreting the client’s needs and working with different stakeholders to provide the best solution
- Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests
- Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required
- Monitor client tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise
- Advocate of clients to constantly improve our technical solutions by critically questioning existing solutions and processes to meet our competitive position as a market leader
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