Job Responsibilities of Customer Service
Team Culture
Build a customer-first culture and foundation:
Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.
Team development:
Help your team grow, coach newcomers, empower people to be leaders at all levels.
Sales Order Processing (80%)
- Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
- Manage order changes, cancellations, and returns in accordance with company policies and procedures.
- Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.
CRM & ERP Management
- Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
- Manage customer account information and maintain accurate records.
- Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system
Support Our Frontline Customer Service (20%)
- Serve as a backup for the frontline customer service team to cope with the demands.
- Build lasting customer relationships and enhance customer satisfaction through excellent service.
Perks & Benefits
- Casual dress code
- Medical insurance
- Personal leave
- Personal development opportunities
工作地点
Educity Hub, Iskandar Puteri
点击查看在谷歌地图上的位置
