Role Summary:
We are seeking a qualified Customer Support Associate to join our CS Engagement Team and contribute to our goals. In this role, you will provide administrative support related to products, orders, deliveries, and company policies. Administrative professionals play a crucial role in enhancing efficiency, delivering satisfactory customer experiences, and streamlining processes. The Customer Support Associate is essential to the CS Engagement Team, as well as to the customers and businesses we serve.
As a detail-oriented and proactive Customer Support Associate, you will be responsible for conducting customer due diligence checks for all new and existing clients, ensuring compliance with company policy requirements. Additionally, you will be tasked with assisting the team with various administrative tasks as assigned.
The ideal candidate will possess strong listening skills and the ability to respond promptly. We are looking for someone who is goal-oriented and has a solid understanding of customer service best practices. If you have exceptional organizational skills and thrive in a team environment, we would love to meet you. There are several primary responsibilities common to this occupation:
What You'll Do:
- Perform Customer Due-Diligence – for all clients, ensuring compliance with company policies.
- Maintain accurate and organized records of Due Diligence processes and client interactions.
- Administrative responsibilities to support CS engagement team.
- Collaborate with team members for data compilation and assist the manager with reporting tasks.
- Deploy and apply all company policies, procedures and standards.
- Perform and achieve the KPI as assigned
