- Your working base is the shop floor where you lead by example every day, supporting, challenging and coaching co-workers.
- Together with your team, you focus on putting the customer first in everything you do within the store shop. Every customer must have a shopping experience that exceeds his or her expectations.
- You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
- You ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience;
- You and your team actively sales steer to your department’s top-selling products, prioritised products and IKEA service products in order to maximise sales and long-term profitability.
- You act quickly on commercial opportunities and keep an eye on the competition;
- You actively promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability.
- You take full responsibility for ensuring your shop is in excellent shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available).
- Together with your shopkeeper, you take responsibility for your department goals and ensure your action plan is in place and communicated clearly to them. You follow up and take action accordingly by using proven solutions and good examples. You define your individual contribution and goals for delivering the department plan.
- You are passionate about the IKEA products in your shop. You create a high level of knowledge about the products’ features and benefits, and share this with customers and your team.
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