JOB PURPOSE
This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.
JOB ACCOUNTABILITIES / KEY RESULT AREA
- Make outbound calls to delinquent customers to negotiate for payment.
- Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
- To proceed with the unblocking request (if applicable/necessary).
- Update systems on calls made and actions take for each customer.
- Any other Ad-hoc matters
MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES
Formal Education
High School Certificate (or) Diploma/Bachelor’s degree
Work Experience
Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.
Language Proficiencies
Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.
