CUSTOMER SERVICE ASSISTANT - FORWARDING

Roles

The key roles of the Customer Service Assistant – Forwarding are:

• To ensure all declaration done in the system are accurate to avoid any penalty and delay in shipment.
• Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities

The Customer Service Assistant – Forwarding is overall responsible on the on the export management with the defined scope for Titimas Logistics Sdn. Bhd.

• Regularly check emails for new customer bookings, print confirmations, and open job files.
• Open jobs in the Smart Freight System/Port Klang Net and update the information.
• Daily check and update vessel closing times in the Port System.
• Closely follow up with customers on invoices and packing lists.
• Send draft K2 and K3 documents to customers for confirmation.
• Submit K2, K3, and K8 forms using the SMK cargo system.
• Apply for Dangerous Goods (DG) and Out of Gauge (OOG) permits as needed.
• Submit ZB2 export documents for transshipment if required.
• Send draft Certificates of Origin (C/O) to customers and follow up for confirmation.
• Assist customers with MITI applications and forward them to Operations for endorsement.
• Apply for necessary government permits for export/import.
• Receive documents from Operations, check container status in the Port system.
• Organize job files, update them in the Smart Freight System, and send them to the Accounts Department for billing.
• Open jobs in the Smart Freight System after receiving job files from the Head of Department.
• Follow up on arrival notices with the shipping line and prepare payment vouchers.
• Complete declarations for K1, K8, K9, and ZB1.
• Prepare draft confirmations for customs duty and email them to customers for approval.
• Submit online permit applications as needed (e.g., LKM, Agriculture, MAQIS, MTIB, SIRIM, IT Networking, FAMA, Veterinary).
• Declare and submit documents via the SMK system and check for approval.
• Follow up on the Electronic Delivery Order (EDO) status with customs and verify customer duty payments.
• Inform the Head of Department (HOD) to make duty payments to customs once the customer has paid.
• Print the e-gate pass and forward it to the Transport Department for container delivery follow-up.
• Check the status of HS Codes and K1, and print the Customs Official Receipt (COR).
• Organize job files, update them in the Smart Freight System, and forward them to the Accounts Department for billing.
• Perform any additional tasks assigned by management as needed.

Qualification

• Possess at least Higher, Secondary, SPM / STPM or Diploma in related field.
• Minimum 2 years of working experience in forwarding.
• Solid knowledge of logistics export procedure is a plus.
• Efficient multitasking with good communications and time management skills.
• Recent graduates in relevant fields are encouraged to apply.

Perks and Benefits

• Additional leave and holidays
• Paid time-off
• Earned wage access (EWA)
• General outpatient benefits extent to spouse and children
• Dental/optical care reimbursement
• Group health and surgery insurance
• Performance incentives
• Casual dress code
• Regular team activities
• Personal development opportunities
• Paid training and development