Helpdesk Support Engineer
A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.
Education and Experience Requirement:
• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
• Proven experience in a technical support role or similar position
• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus
• Minimum 1 year working experience in maintaining and administering relevant hardware
Responsibilities:
• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc
• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order
Working Hour:
• Monday to Friday, 8:30am – 6:00pm
• Weekend and Public Holiday on standby basis
Benefit:
• Allowance and Claims
• On Job Training & Certification
• EPF & SOCSO
• Insurance
