Job Responsibility:
- Be alert and pro active in handling fraud alerts in FDS System.
- Oversee and understand the various fraud trend.
- Able to identify and detect new fraud trends
- Escalate and recommend any abnormalities to Team Lead
- Conducting thorough investigations into suspicious transactions, including gathering relevant information, analyzing data, and contacting customers to verify transactions.
- Evaluating the risk associated with certain transactions or accounts and determining whether they should be flagged for further review or action.
- Communicating with customers/merchants to verify transactions, confirm identity, and resolve any discrepancies or concerns related to potential fraud.
- Analyzing transaction data and fraud patterns to identify new trends or emerging threats, and adapting fraud prevention strategies accordingly.
- Keeping up-to-date with the latest fraud trends, techniques, and technologies, and providing training to other team members or employees to raise awareness about fraud prevention.
- Ensuring compliance with industry regulations, company policies, and legal requirements related to fraud prevention and reporting.
- Identifying areas for process improvement and actively participating in enhancing fraud prevention strategies and tools.
- Communicate with cardholders/merchants to verify transactions and gather information via phone, email, or other communication channels.
Job Requirement:
- Candidate should possess a Bachelor Degree or equivalent in Finance / Accountancy / Banking, Economics
- Preferably at least 2 years of related working experience.
- Preferred experience in call centre environment.
- Experience in Fraud Monitoring or AMLA will be an added advantage.
- Willing to work shift basis. (9am - 6pm and 12pm - 9pm)
- Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
- Good communication skills in English, Malay language for both spoken and written.
