Job description:
- To plan, implement, and be responsible for the daily coordination and the improvement and execution of operations functions.
- Manages day-to-day operations department business while balancing the responsibilities of various business lines, such as business analysis, vendor, and risk management.
- Plan for improvement processes and policies in support of organizational goals.
- Help to establish the system and adopt necessary technology to improve restaurant operations efficiency and effectiveness.
- Ensure all branches comply with the Company's Operating policies and procedures.
- Plan and establish the monitoring procedures for the control of cash, property, inventory management, and equipment.
- Ensure branches fully follow the company procedures and standards on maintenance requirements. Reports and follows up on preventive maintenance plans and activities.
- To take charge of operational support & administrative management to enhance the business processes.
- Facilitate coordination and communication between support functions including Finance, Marketing, Kitchen Management, Product Development, CK and Business administration, Quality Assurance, Training development, and FMCG.
- Establish and maintain an ongoing communication platform/ system for reporting of operational objectives, changes, and area concerns to all management levels.
- To be responsible for restaurant/DM/OM administrative and reporting tasks.
- To prepare weekly/monthly reports and analyses relating to Operations performance & customer insights for management review and propose feasible action plans.
- Liaison with Operations Manager. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- To follow up on non-compliance from the QA audit, Chef Audit, Mystery shopper audit, and customer feedback.
- To review and approve restaurant purchases (Monthly ordering etc) according to the Line of Authority.
- To compile data and prepare Reports (Ops meetings).
- To help conduct Cash Audits at outlets.
- To review outlets’ Month-end Closing Stock report & submit it to the Account Department
Job requirement:
- Bachelor’s Degree preferably in Business Administration or any Business Studies.
- At least 1 - 2 years of direct experience in operations or operations support of the Food & beverage industry or retail industry.
- Have strong ability in using Microsoft Excel or Power BI
Perks & Benefits
- Central location
- Casual dress code
- Regular team activities
- Open culture
- Personal development opportunities
- Dental insurance
工作地点
32A, Jalan Cantik 4, Taman Pelangi Indah, 81800 Ulu Tiram, Johor, Malaysia
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