### Job Scope:
- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.
- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.
- *Issue Clarification*: Explain and clarify non-payment issues with customers.
- *Follow-Up*: Conduct follow-up calls with customers.
- *Record Keeping*: Maintain records of collections and account statuses.
### Working Days & Hours:
- *Monday to Thursday*: 8:45 AM – 5:45 PM
- *Friday*: 8:45 AM – 4:45 PM
- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)
- *Sunday*: Off
### Employment Details:
- *Contract*: 1-year contract under ASK agency, renewable based on performance.
- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.
### Intake and Locations:
- *Intake*: Twice a month
- *Work Locations*:
- Mercu Maybank, I-City, 40000 Shah Alam, Selangor
- Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur
- Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
