Job Description:
- Quality Assurance Reviews: Conduct weekly quality checks on onboarding agents’ performance and provide coaching based on quality assessment results.
- Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance review activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
- Process Improvement: Collaborate with the onboarding teams to identify process inefficiencies and propose enhancements to streamline processes.
- Training: Assist in developing and delivering KYC training programs to employees across the organization to enhance awareness and understanding of KYC and customer experience.
- Process Understanding: Possess a comprehensive understanding of onboarding processes, regulations, and procedures, and apply this knowledge relevantly to the bank.
- Support: Serve as a point of contact for internal stakeholders and clients regarding back-end onboarding.
Job Requirements:
- Bachelor’s degree in a related field (or equivalent work experience).
- Knowledge of KYC frameworks and systems.
- Experience in conducting quality assurance reviews or audits within the financial or banking services industry.
- Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
- Detail-oriented with exceptional documentation and report-writing skills.
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to work independently and prioritize tasks to meet deadlines.
- Ability to work with a cross-functional team to coordinate desired output.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Smart casual dress code
- Annual leave, medical leave, birthday leave, etc
工作地点
Level 37, Menara Southpoint, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur
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