We are seeking for a Level 2 Azure Cloud Engineer based in Cyberjaya Malaysia, you will be dedicated to improving and supporting our managed services customer environments. The team provides expert support and works towards ensuring our customers experience improved reliability and security over time.
In this role, you will be part of an experienced cloud engineering team where you will be escalated by our service desk to resolve customer requests, respond to alerts, implement changes and proactively monitor customer cloud environments.
We are looking for someone with Azure base troubleshooting experience and who wants to further enhance their career deeper as a cloud engineer. This is a great opportunity as you will be working with a group of experienced and collaborative cloud engineers supporting modern technology solutions in a positive environment focused on giving you opportunities to learn and grow.
Responsibilities
- Working on service requests to configure customer environments or provide information and troubleshooting on L1 and L2 issues
- Investigate incidents and outages across the public cloud platform
- Respond to escalations and ensure that they are resolved in a timely manner
- Monitor customer environments for trends and problems
- Develop proactive solutions that lead to a reduction in service ticket volumes while maintaining operational health and following appropriate change processes
- Maintain compliance targets for all customer environments
- Min 3 years of experience in System, Server or Network end user support
- Great communication skills and ability to excel in a complex environment, collaborating seamlessly with customers and colleagues across different locations.
- Familiarity with the ITIL framework and proficiency in using ITSM tools such as ServiceNow.
- Experience in working on a 12-hour rotational shift will be added advantage.
- Able to work on a 12-hour rotational shift, including weekends, ensuring the seamless functioning of our cloud services day and night.
As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;
- Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
- Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
- Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
- Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid
*Do I need to meet all the requirements to apply?*
No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity
About us
We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.
For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.
