Your responsibilities as IT Service Desk Analyst will include but not limited to:
- Taking responsibility of IT support queries that come from our Head Office, Warehouses and stores across the MY, UK and beyond
- Providing IT support via our phone and ticket systems, logging detailed and concise information
- Monitoring, fault tracking and problem management
- Assisting the broader IT teams with preparation of hardware/software
- Writing and updating technical documentation
- Owning end user tickets right through to resolution
- Working a shift pattern between the hours of 7am and 6pm. Which includes weekend work 1 in 4 weeks
- Weekend working is from home where equipment will be provided
- Any other assignments as directed by immediate superior as and when required
