Executive - Repossession

Main Purpose of Job:

• • To handle repossession, resell, redemption or any administration work related non-calling operation activities.
  • To maintain and/or further improve repossession or any collection activities performances to achieve collection target set by Management.

Responsibilities

• • To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
  • To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
  • To attend repossession, resell, redemption or related activities and ensure target is achieved as per management’s discretion.
  • To update daily and monthly report on repossession and stock balance.
  • To perform warehouse stock count and update stock list on quarterly basis.
  • To attend customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
  • To provide excellent customer service and maintain good client relationships.
  • To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
  • To update repossession, resell, redemption and others in Collection System.
  • To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others. 
  • To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
  • To prepare documentation and go to JPJ on transfer ownership.
  • To liaise with other department on discharge of ownership.
  • To perform any ad-hoc task list / matters assigned by Management.

Requirements:

• • SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
  • Minimum 1 to 2 years working experience in collection in general or any related field.
  • Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
  • Good PC skills and proficient in MS Office applications.
  • Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
  • Good listening and persuasion skills.
  • Ability to support and assist other team member.
  • Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
  • Excellent interpersonal skills and a good team player.
  • Communicate effectively to various groups of people and portray a pleasant personality.
  • Expands additional personal effort to ensure excellent customer service is provided.
  • Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
  • Self-discipline, good punctuality, and attendance rate.
  • Dedicated and committed.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code