Customer Care Executive
Responsibilities:
- To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard.
- To follow up on defect rectification progress and work closely with Technical Team for dispute resolution.
- To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification.
- To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement.
- To ensure compliance to regulatory and internal SOP.
- To perform other ad-hoc duties as assigned by the superior.
- Perform any other ad-hoc tasks as maybe assigned by the superior or Company.
Requirements:
- Candidate must possess at least SPM or equivalent
- At least 1 year (s) of experience in customer service preferable in property development industry.
- Able to speak in Malay/English, Mandarin will be an added advantage.
- Computer literate and knowledge in Microsoft Office. (Word and Excel)
- High proficiency in written and verbal communication skills.
- Knowledge of building defect and able to work under pressure
- Able to work on weekends and public holidays.
- Possess own transport and willing to travel.
- Strong communication and interpersonal skill with positive attitude
- Applicant must be willing to base in Serkam, Melaka.
Perks & Benefits
- Commission and bonus
- Company trips
- Medical insurance
- Personal leave
- Paid training and development
工作地点
Pejabat Jualan Scientex Heights Sdn Bhd, JC 8165 PT7209, Persimpangan Jalan Baru Serkam, 77300 Merlimau, Melaka.
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