Retail Assistant (KLIA, KLIA 2, GENTING HIGHLAND PREMIUM OUTLET)

JOB TITLE: PROFESSIONAL PROMOTER (KLIA, KLIA 2, GENTING HIGHLAND PREMIUM OUTLET)

JOB DESCRIPTIONS

1. Customer Engagement:

• • Greet and Assist Customers: Provide a warm welcome to customers and assist them in finding products or information.
  • Provide Product Information: Explain features, benefits, and usage of products to help customers make informed decisions.
  • Address Customer Queries: Respond to customer questions and concerns in a friendly and knowledgeable manner.

2. Sales and Promotion:

• • Promote Special Offers: Inform customers about ongoing promotions and discounts.
  • Upsell and Cross-sell: Suggest additional products or services that complement the customer's current purchase.
  • Track Sales Performance: Monitor and report on sales figures and promotional campaign effectiveness.

3. Visual Merchandising:

• • Display Products: Arrange and maintain attractive product displays to enhance visual appeal and attract customers.
  • Update Promotional Materials: Ensure that promotional posters, flyers, and digital content are current and visible.

4. Marketing and Outreach:

• • Participate in Events: Represent the store at promotional events, trade shows, and community activities.

5. Store Maintenance:

• • Keep Store Organized: Ensure that the store is clean, well-organized, and stocked with products.
  • Manage Inventory: Help with inventory checks and report any discrepancies or low stock levels.

6. Customer Feedback:

• • Collect Feedback: Gather and record customer feedback and suggestions to improve store operations and customer satisfaction.
  • Handle Complaints: Address and resolve customer complaints or issues in a professional manner.
  • Work with Team: Collaborate with other team members and management to achieve

JOB REQUIREMENT

Skills and Qualifications:

• • Strong Communication Skills: Ability to engage with customers aggressively and provide clear information.
  • Sales Skills: Experience in sales techniques and a persuasive approach to promoting products.
  • Customer Service Orientation: A focus on providing excellent service and creating a positive shopping experience.
  • Attention to Detail: Ensure that displays and inventory are well-maintained and accurate.
  • Flexibility: Willingness to work varied hours, including weekends and holidays if needed.

Educational Requirements:

• • High School Diploma or Equivalent: Basic educational qualifications are often required, though some positions may prefer or require additional training or experience in retail or marketing.

Experience:

• • Retail Experience: Previous experience in a retail or customer service role is often preferred.
  • Promotional Experience: Experience in promoting Chocolate/Perfume/Cosmetics product can be advantageous.

BENEFITS:-

1. Medical claim
2. Product training provided
3. Customer Service training provided