Job Description :
1. Handling company websites, Instagram, Facebook, TikTok channels as well as e-commerce platforms like Lazada, TikTok, company website, etc.
2. Assisting customers with the ordering process, including order placement, tracking, cancellations, and returns.
3. Assist in processing orders;
4. Liaising the warehouse department to ensure the order's products are shipped.
5. Addressing and resolving customer complaints or concerns in a timely and effective manner. Collect and summarize customer feedback information;
6. Responsible for maintain a good and long-term relationships with the customers;
7. Attend customers via online chat in Tiktok/Lazada/Website during office hours.
8. Must be able to assist on any ad hoc duties assigned by superior.
Job Requirement :
1. Minimum SPM, Diploma or Bachelor's degree in Business, Marketing, or a related field.
2. Good communication in English & Malay. Able to communicate in Mandarin will be an added advantage.
3. At least 1 year(s) of working experience in the related field is preferable for this position.
4. Capable of working independently and collaboratively within a team.
5. Strong communication and interpersonal skills.
6. Ability to work in a fast-paced environment and meet tight deadlines.
7. Good at using Microsoft Office, Excel, etc.
8. Fresh graduate is encourage to apply.
Perks & Benefits
- Performance Incentive
- Attendance Allowance
- Yearly Bonus (Based on Performance appraisal)
- Yearly increment (Based on Performance appraisal)
- Personal leave
- Personal development opportunities
- Comprehensive Staff Benefit (EPF, SOCSO, EIS etc.)
