x
Get our mobile app
Fast & easy access to Pinjobs
Use App
Congratulations!
You just received a job recommendation!
check it out now
浏览工作
公司
校园招聘
政府工作
下载APP
Kerja Kosong
Kerajaan
政府职位
空缺
Jobs in 马来西亚   »   工作在 Kuala Lumpur   »   财务/银行/保险 职位   »   Fraud Monitoring and Detection Specialist
 banner picture 1  banner picture 2  banner picture 3

Fraud Monitoring and Detection Specialist

YTL Digital Bank Berhad

YTL Digital Bank Berhad company logo

Overview:

2 positions available:

  • The Fraud Specialist (Agent) / Senior Fraud Specialist (Team Lead) is responsible for primarily attending to the alerts generated by the Anti-Fraud system.
  • This role requires in depth experience in identifying and resolving high risk incidents that may have the potential to result in fraud / scam losses to the customer.

Key Responsibilities:

A) Fraud Specialist (Agent) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Analyst_JR00000155

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

  • Observe customer activities/transactions to identify suspicious fraudulent activity (e.g. Phone scam, Phishing, TAC scam and etc.)
  • To perform callback to customer for suspicious activities/transaction flagged by anti-fraud detection system.
  • Raise SAR to Compliance when needed (identification of mule account)
  • Assist customer with initiating fraud dispute and recovery efforts (incidents with financial loss)
  • Handles NSRC request and perform necessary actions on identified mule accts / and recovery efforts
  • Any other tasks assign by Team Lead / Fraud M&D Lead

B) Senior Fraud Specialist (Team Lead) https://seacapitalservices.wd3.myworkdayjobs.com/SEA_External/job/Kuala-Lumpur/Fraud-Monitoring-and-Detection-Specialist--Team-Lead-_JR00000165

To review, analyze and provide resolution of cases created via anti-fraud detection system within prescribed SLA.

  • Responsible for management, facilitating workflow and capacity management at team-level.
  • Provide coaching support to team members to improve on performance.
  • Supports escalation of issues raised by team members to senior management.
  • Constantly understand the fraud trend and research new monitoring enhancement to effectively mitigate possible new fraud trend for bank.
  • Provide advisory regarding product specific issues that may arise.

Qualifications:

  • Bachelor’s degree in a relevant field (e.g., finance, business, criminal justice).
  • Minimum 3 years of relevant experience in Fraud Monitoring & Detection functions with Financial Institutions, and possess in depth understanding of industry trends and common fraud modes operandi.
  • Ability to work 24/7 shifts, including weekends and public holidays.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficient in English (written and spoken) and Microsoft Office applications.
  • Good interpersonal, communication and organisational skills and is an effective team player.

Perks & Benefits

  • Allowance (parking, transportation, etc.)
  • Nearby public transport
  • Smart casual dress code
  • Free snacks
  • Medical insurance
  • Annual leave, Sick Leave, Childcare Leave, Family Care Leave and etc
  • Open culture
  • Personal development opportunities
  • Paid training and development

工作地点
Level 37, Menara Southpoint, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur
点击查看在谷歌地图上的位置

分享是关爱

认识其他对这份工作感兴趣的人吗?

对这份工作有疑问吗?
(0)
提问
欢迎来到 Pinjobs! 请保持你的问题礼貌且与主题相关。请参阅我们的 社区准则 获取更多信息。
取消